Frequently Asked Questions


What is The Box/Sticker Pack? 


"The Box" is a monthly or gift subscription.  Boxes will contain 4-6 essential and fun items to compliment your planner. Sticker packs will include 5-6 sticker sheets. Our box is for us...and by us and we will always include items that represent women of color!  This includes exclusive stickers, notepads, inserts, embellishments and occasionally a personalized item just for you! The contents of the box/sticker pack will change each month, so once they are  sold out we can't guarantee that we will be able to offer the particular items again.


How does it work?


When you sign up for the Mocha Glam Box-for planners, every month you will receive a box of carefully selected products and gifts.   its simple: Select the length of time you want to subscribe for, we ship your box, you enjoy! And the same thing happens each month until you cancel. The same applies to the sticker pack...but it will be all stickers. 


How is it priced?


Here are a few options: 

A. Purchase a monthly subscription $14.99 + shipping- billed the 1st of each month, box ships between the 18th -25th of each month. Cancel anytime before your subscription renews.


 B. Purchase a 3 (three) month subscription-$40.99 +shipping- receive one box every month for three months, auto-renews the fourth month (we also have a 6 month subscription-$80.99 + shipping and 12 month-$160.99 + shipping). Cancel anytime before your subscription renews.


C. Purchase a gift box-one time payment, does not auto renew.


D. Sticker Pack Option is priced as follows: 1 month, $9.99;  3 month pre-pay, $24.99; 6 month pre-pay, $54.99 (prices listed does not include shipping of $3.66 per pack)  Cancel anytime before your subscription renews.


How much is shipping and where do you ship to?


Shipping for the box is $5 and shipping for the Sticker Pack is $3.66 in the US.

How is my credit card billed?

Credit cards will be billed automatically on the 1st of each month.  If it is your first subscription, your card will be charged immediately.  If you choose to do a bulk subscription, you will be billed up front for the length of time you subscribed.  At the end of that bulk subscription, your card will be billed for the same rate. 


What if I don't like my subscription


We appreciate any feedback and or suggestions that you may have.  Due to the nature of our service, we do not offer refunds. Items are custom made for the box/sticker pack and once purchased can not be returned. If an item in your box is damaged please email us at hello@mochaglambox.com


What is your cancellation policy?


Although we would hate to see you go, all cancellations must be received prior to the 1st of the month.  You can cancel your subscription by logging into your account and canceling.  Please note, if you cancel after your box has auto renewed, the cancellation will take place for the following month.  For example, your box auto renews on June 1st, you cancel June 3, you will still receive the June box, but the July box will not auto renew.


How can I contact you with additional questions?


You are welcome to email us anytime at hello@mochaglambox.com  We will respond to your email within 24-48 hours during the week.  If your email is sent Saturday or Sunday or on a holiday, we will respond to you the next normal business day.  Please note, while we are active on social media, we do not handle customer service requests on our social media accounts.  This includes direct messages and facebook inbox messages.  




 

Referral Program

We are in the process of launching a referral program as well as a brand ambassador program. Interested? Email us at hello@mochaglambox.com with the subject line  REFERRAL PROGRAM.